Capital One is pretty famous around the world, with users ranging from everywhere. It is one of the most famous bank holding companies in the U.S.A. With its headquarters in Virginia, it is, in fact, the 11th largest bank when it comes to the total assets. However, one of the most vexing problems faced by a large number of online users of the bank is when they try to add/update their online bills. But don’t worry because we will check the fix here, but let’s get to the error first.
About the Error
Reports are that those who are using Quicken for Mac and Windows are facing trouble when they are trying to add/update online bills/ebills with Capital One. Although cases with any other banks or
What will you see?
Quicken is a popular finance management tool developed by Quicken Inc. The main reason for its popularity is because of its ease of use and tons of other convenience. However, the latest problem discovered while updating the online bills of Capital One is a matter of grave concern for the users. This issue is mainly found in cases where the users are using Mac or Windows operating systems.
What is the new Update from Quicken?
The error is a known issue according to the technical team of Quicken. The customers of Capital One would not be able to use Quicken for their online bills as per the latest update. Moreover, if they try to do it, they might be seeing a message stating “Account is locked.” This message will appear if they try to add or refresh their online bills, being Capital One users.
Though this message might freak out most of the users, it is decided for the safety of their accounts and their overall convenience. Their account would not be actually locked in most cases, but if they want to access their accounts, they can go to the official website of Capital One. Next, they need to log in to the site if they wish to check the status of their accounts.
The Quicken Technical Support team of Quicken advises the users of Capital One not to add or update their bills online at this time. This is because they are working on the fix of the error, but unfortunately, they cannot specify any estimated time.
Therefore, it is better to wait until the fix. However, you can still add or update your account to download transactions just as before.